Welcome to the official Shipping, Delivery & Pickup FAQs for Aliapex.

Find answers to common questions about shipping, tracking, delivery times, pickup options, delays, and missing packages.

Frequently Asked Questions

1. How Long Does Delivery Take?

Estimated delivery times depend on:

• Seller location
• Shipping method
• Destination country
• Customs processing

Typical Delivery Estimates

Region Estimated Delivery Time Germany 3–10 business days European Union 5–12 business days United Kingdom 5–15 business days United States & Canada 7–20 business days International Orders 7–25 business days

Products marked Fast Delivery may arrive sooner.

2. Why Is My Order Taking Longer Than Expected?

Delays may happen because of:

• Customs inspections
• Severe weather
• High shipping demand
• Holiday seasons
• Carrier delays
• Incorrect shipping information

Please check your tracking information regularly.

3. How Can I Track My Order?

Website

My Orders → View Details → Track Order

App

Account → Orders → Tracking Information

Tracking updates may take several days to appear after shipment.

4. Why Is My Order Arriving in Multiple Shipments?

Orders may be shipped separately because:

• Items come from different sellers
• Products are stored in different warehouses
• Some items are processed faster
• Shipping carriers separate packages

Each package may have its own tracking number.

5. What Does “Shipped” Mean?

Shipped means the seller has handed your package to a shipping carrier.

Please note:

Tracking updates may take time to appear.

6. What Happens If My Package Is Delayed?

If your package is delayed:

1. Check tracking updates
2. Contact the seller
3. Wait until the estimated delivery date passes
4. Open a dispute if eligible

Buyer Protection may apply.

7. What Should I Do If My Package Says Delivered But I Didn’t Receive It?

Please:

• Check around your property
• Ask neighbors or building reception
• Verify tracking details
• Contact the delivery carrier

If still missing, contact the seller or customer support.

8. Can I Change My Shipping Address After Ordering?

Before Shipment

You may contact the seller to request changes.

After Shipment

Address changes are usually not possible.

9. Do You Offer Free Shipping?

Some sellers offer Free Shipping.

Availability depends on:

• Seller settings
• Product category
• Delivery location
• Promotions

Shipping costs are displayed at checkout.

10. Do I Need to Pay Customs Duties or Taxes?

International orders may require:

• Customs duties
• Import taxes
• VAT

These charges depend on local regulations and are generally the buyer’s responsibility unless stated otherwise.

11. What Happens If Delivery Fails?

Delivery may fail if:

• Address is incorrect
• Recipient unavailable
• Customs issues occur

The package may:

• Be redelivered
• Be held for pickup
• Be returned to sender

Additional fees may apply.

12. Can Someone Else Pick Up My Package?

This depends on the delivery carrier.

Some pickup locations may require:

• Government-issued ID
• Tracking number
• Pickup authorization

Please check local carrier rules.

13. Does Aliapex Offer Pickup Locations?

In selected regions, pickup services may be available through:

• Parcel lockers
• Pickup stations
• Local collection points

Availability depends on:

• Country
• Carrier support
• Seller shipping method

Pickup options may appear during checkout.

14. What If My Package Is Lost?

If your order has not arrived:

1. Check tracking details
2. Contact the seller
3. Wait until Buyer Protection time ends
4. Open a dispute if eligible

You may qualify for:

• Full refund
• Replacement shipment
• Buyer Protection extension

15. What Does “Out for Delivery” Mean?

This means your package is with the local carrier and expected to be delivered soon.

Delivery usually occurs:

Same day or next business day

depending on the carrier.

16. Can I Schedule a Delivery Time?

Some carriers may allow:

• Delivery rescheduling
• Safe place instructions
• Preferred delivery time

Availability depends on your local carrier.

17. Why Has Tracking Not Updated?

Tracking may temporarily stop updating due to:

• International transit
• Customs processing
• Carrier scanning delays
• Weekend or holiday interruptions

Please allow additional time.

18. What If I Receive a Damaged Package?

Please:

1. Take photos immediately
2. Keep the packaging
3. Contact the seller
4. Submit a return or refund request

Buyer Protection may apply.

19. Can I Cancel My Order After It Ships?

Generally:

❌ No — shipped orders usually cannot be cancelled.

You may request a return after delivery if eligible.

20. How Do I Contact Support About Shipping Problems?

Visit:

My Orders → View Details → Contact Seller

or contact Aliapex customer support through your account.

Important Notes

Please remember:

• Delivery estimates are approximate
• Customs may delay international orders
• Tracking updates may take time
• Some orders may arrive in separate shipments
• Pickup options vary by region

Need More Help?

Visit:

Aliapex Help Center

For help with shipping, tracking, delivery, pickup services, or missing packages.